At Meter MACS ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://meter-macs.com (the "Site") and interact with our services. We aim to be transparent about our practices and give you control over your data.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access the Site.

Information we collect

1. Personal Information

We collect Personal Information only when you voluntarily provide it to us, specifically when you request a quote through our Site. The information collected may include:

Name and Surname
Email Address
Company Name
Telephone Number

Providing this information is optional, but without it, we may not be able to provide the requested services or respond effectively to your inquiry.

2. Non-Personal Information

We automatically collect certain non-personal information when you visit our Site:

Usage Data: Pages visited, time spent on pages, navigation paths.
Device Information: IP address, browser type, operating system.
Cookies and Similar Technologies: We use cookies to enhance your experience and analyze Site usage.

Legal Bases for Processing Personal Data

We process your Personal Information based on the following legal bases under the General Data Protection Regulation (GDPR):

Consent: When you voluntarily provide Personal Information to request a quote or make an inquiry, you consent to the processing of your data for those specific purposes.
Device Information: We may process your Personal Information to improve our Site, enhance user experience, and for administrative purposes, which are in our legitimate interests and do not override your data protection rights.

How we use your information

We may use the information we collect for the following purposes:

To Provide Quotes and Respond to Inquiries: We use your contact information to respond to quote requests and communicate about our products and services - Legal Basis: Consent.
To Improve User Experience: Analyzing usage data helps us understand user behavior and improve the functionality and performance of our Site - Legal Basis: Legitimate Interests.
To Communicate With You: We may send you important updates related to your inquiries, services you requested, or relevant products - Legal Basis: Consent and Legitimate Interests.
Analytics and Performance Monitoring: We use Google Analytics to track and understand how users interact with our Site, enabling us to enhance user experience and identify trends - Legal Basis: Legitimate Interests.

Cookies

1. CookieYes Consent Management

We use CookieYes to manage cookie consent on our Site. When you first visit our Site, a cookie banner will prompt you to accept or reject certain cookies. You have the ability to control your preferences at any time.

2. Google Analytics

Our Site uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to collect traffic data and information about how visitors use our Site. This information helps us understand website performance and user interactions. Google Analytics data is anonymized, meaning it does not directly identify individual users.

3. Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to block or delete cookies. Please note that disabling cookies may impact the functionality of certain features of our Site.

Disclosure of your information

We may share your information in the following circumstances:

With Service Providers: We share your information with trusted third-party vendors who assist us in operating our Site, such as CookieYes for managing cookie consent and Google Analytics for tracking usage metrics. Some of these service providers may be located outside the United Kingdom, including in countries that may not provide the same level of data protection as your home country. When we transfer Personal Information to third countries, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
For Legal Purposes: We may disclose your information to comply with legal obligations, protect our rights, or cooperate with law enforcement authorities if required by law.
Protection of Rights: To protect the rights, property, or safety of Meter MACS, our customers, or others, where permitted or required by law.

International Data Transfers

Your Personal Information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our Site servers are located in United Kingdom, and our third-party service providers operate around the world. This means that when we collect your Personal Information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your Personal Information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission’s Standard Contractual Clauses for transfers of Personal Information between our group companies and with our third-party service providers and partners.

Data security

We take appropriate measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. We use standard security protocols to safeguard your data. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Data retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the purpose has been fulfilled, or upon request, we will securely delete or anonymize your data.

Your rights and choices

Depending on the laws of your country or region, you may have the following rights regarding your Personal Information:

Access Your Information: Request details about the Personal Information we hold about you.
Correct Your Information: Request corrections to any inaccurate or incomplete Personal Information.
Delete Your Information: Request the deletion of your Personal Information, subject to certain exceptions permitted by applicable law.
Withdraw Consent: If you have provided consent for certain data processing, you may withdraw it at any time.
Object to Processing: You have the right to object to certain types of processing activities, including direct marketing.
Data Portability: Request to receive the Personal Information you have provided to us in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
Right to Lodge a Complaint: You have the right to complaint with a supervisory authority if you believe that our processing of your Personal Information infringes data protection laws. In the United Kingdom, the supervisory authority is the Information Commissioner’s Office (ICO).

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Lodging a Complaint with the ICO

If you are not satisfied with our response to your concerns, you have the right to lodge a complaint with the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you believe we have collected such information, please contact us immediately, and we will take appropriate steps to remove it.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.